Privacy Policy
Effective Date: April 2023
Being a data-driven digital marketing agency, Tratodi Sdn Bhd is aware of the value of data and understands the importance of data protection for both individuals and businesses. Tratodi are dedicated to safeguarding your privacy and ensuring that your personal data is processed in compliance with any applicable laws and guidelines that are currently in effect in Malaysia.
Tratodi values your privacy greatly, and in accordance with Malaysia’s Personal Data Protection Act B.E. 2562 (2019), we manage our website in accordance with the following principles to protect your personal data.
Tratodi policies and procedures for managing customer information are subject to change as the internet technologies are still constantly evolving over time.
You will learn how we handle the personal data we obtain from you in this notice, along with your rights in relation to how your personal data is handled, stored, or utilised.
Collection of personal data
When you submit information to Tratodi by completing forms on Tratodi website (including any applications you may make for services or the software), communicating with Tratodi via e-mail, writing to Tratodi via post, or calling Tratodi, the company obtains the information. As described in more detail below, Tratodi may gather information about you as you use the software and explore the website. Automated data collection techniques start to work immediately as you navigate the Website and/or use the Software.
Types of data collected
Personal Information
Any information relating to an identified or identifiable natural person is referred to as personal information. An identifiable natural person is one who can be located, directly or indirectly, by reference to one or more factors that are particular to that natural person’s physical, physiological, genetic, mental, economic, cultural, or social identity.
Your name, address, date of birth, phone number, email address, IP address, information about the browser you use, your operating system, the browser’s screen resolution, your internet service provider, the pages you view on the website, the time and length of your visits to the Website, credit card number (in the case of direct customers), company name, tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your organization may all be collected by Tratodi.
User Communications
If you contact Tratodi, Tratodi may keep a record of that correspondence. This includes any e-mails, letters, forum postings, testimonials, or other types of correspondence (collectively, “User Communications”). It also includes any information you give to the website.
Server Information
If you use one of Tratodi services such as Tratodi Web Hosting, Dedicated Server, Virtual Private Server, Domain Name or SSL, Tratodi may gather specific data about those services and the system on which they run. This information may include, but not limited to, the following: (a) the licensed or unlicensed status of the software used to provide the services; (b) the source from which the license for the software was obtained (i.e., Tratodi or an Tratodi affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”)). Additionally, “Server Information” may include data Tratodi gathers from you if you ask for technical support services, such as IP addresses, usernames, and passwords required for SSH login, the directory of the server you installed the software on, and data Tratodi gathers periodically about which software features are most frequently used in order to improve and adjust the software.
Non-Personal Information
Tratodi gathers information in a way that, by itself, does not allow for the direct association of any particular person. Non-personal information may be gathered, used, transferred, and disclosed by Tratodi for any reason.
What information does Tratodi collect if you’re under the age of 13?
By Default, Tratodi does not knowingly collect Personal Information about children under the age of 13. In the event that Tratodi learns that it has unintentionally amassed Personal Information regarding children under the age of 13, it will take the necessary steps to get it deleted as quickly as possible, unless Tratodi is compelled by applicable law to retain it.
When Tratodi is aware that a kid is older than 13 but still regarded as a minor under the law, Tratodi will first seek permission from the child’s guardian or parent before utilising the child’s personal information.
How does Tratodi use and store the information it collects?
Tratodi may use the Personal Information you submit to Tratodi to improve and provide the Website, the Services and other products and services offered by Tratodi, and for the specific purpose that you gave Tratodi your Personal Information. Below are further specifics on how Tratodi uses your information.
In order to fulfil any contract you have with Tratodi, Tratodi may use Personal Information to create and authenticate your account, handle transactions you request, like domain name registration, provide you with customer and technical support, and communicate with you about your account and Tratodi goods and services.
The Personal Information you provide to Tratodi allows Tratodi to provide you with the newsletters and mailing lists that you have signed up for with Tratodi. You can opt out at any time by updating your preferences on your ‘My Information’ page in the client area if you do not wish to receive emails from Tratodi.
Tratodi may use your Personal Information to promote, sell or advertise Tratodi goods and services to you. Even though these third-party products and services may be mentioned, incorporated, or otherwise included in Tratodi products and services, Tratodi will not independently offer, market, or advertise any third-party products or services using your Personal Information unless you first give Tratodi permission to do so.
Tratodi may occasionally use your Personal Information to send crucial alerts, such as emails about purchases, important product updates, and alterations to Tratodi terms, conditions, and policies. You cannot opt out of getting these communications because the information is necessary for your interactions with Tratodi.
Tratodi is permitted to use your Personal Information for any other legitimate reason outlined in this Privacy Policy as well as any additional reason for which you have provided express approval.
If you agree, Tratodi may send you direct marketing communications using your personal information. In the event that you decide to “opt out” of receiving such communications, Tratodi may keep your personal information on file to make sure that it does not continue to target you with messages of the kind that you have requested Tratodi stop sending to you.
Tratodi only uses your personal information for the reasons outlined in this privacy statement and for which you have given us your express consent. Tratodi only keeps personal information as long as it takes to accomplish the listed aims, in compliance with established policies and procedures, unless a longer retention period is mandated by law or the person has given their consent.
Any Personal Information that is no longer required will be periodically destroyed or erased by Tratodi in accordance with established policies and procedures.
Similar to how it uses personal information, Tratodi may also use user communications. Tratodi may utilise your User Communications for the reason for which you communicate with them if you do so. For instance, if you contact Tratodi seeking technical assistance, Tratodi may use your conversations to assist you.
To offer you with technical support, as well as to maintain, assess, and supply Tratodi goods and services, Tratodi may use Server Information. The data may also be used by Tratodi to look into unauthorised (and thus, illegal) applications of its software.
Where is your Personal Information stored? / Storage of Data
Tratodi store your personal data as hard copy and soft file.
Tratodi store your personal data by using the following systems:
- Microsoft 365
- Google Drive
How does Tratodi protect your Data Security?
In accordance with the law and the legitimate interests of Tratodi, its partners, its workers, and other users of Tratodi services, Tratodi will protect the privacy of your personal information, account information, and personal communications. Tratodi has appropriate physical, electronic, and managerial procedures in place to prevent the loss, misuse, and alteration of client information.
How can I modify my personal information?
You can change your personal information from the Tratodi Client Billing System or by submitting a Help Desk ticket upon request.
If you have a domain name registered with Tratodi and want to change the Technical Contact from Tratodi to another business or any other registration details, you should be able to do so by logging into the relevant Domain Registrar Control Panel. Tratodi sends you your own login and password so that you have full access to your domain account. You should be aware that the domain name registry makes your domain name registration information accessible to the general public. You can submit a Help Desk ticket if you forget your domain password, and we will resend it to the email address listed in the domain registration record. It is crucial to keep both your Domain Registrar email address and your email address with Tratodi up to date because if you forget your password and the email address listed with Domain Registrar is no longer valid, a direct request to Domain Registrar will be necessary.
Will Tratodi Ever Send Me Direct Mailings?
Tratodi may occasionally give you details about different goods and services that could be of interest. Without explicitly permitting you to “opt out” of receiving such mailings, we will not send you information of this nature. Sending an email to support@tratodi.my will allow you to opt out, but doing so may prevent you from receiving crucial service-related communications.
How Do I Protect My Personal Information In Public Forums?
The interactive forums of Tratodi might include chat and message boards. You should be aware that any Personal Information you freely submit to other users or to third parties on the Tratodi system, via email, or outside of the Tratodi system may be collected and utilised by others and may lead to unsolicited messages from other users or outside parties. Tratodi works hard to safeguard your personal information, but it is you who is ultimately responsible for keeping any passwords or other account information private. Tratodi cannot guarantee the security of any information you communicate to Tratodi.
Information and access to your Personal Information
Tratodi makes every effort to make sure that your contact information and preferences are true, comprehensive, and current based on what you have informed Tratodi. You have the right to data portability, access, rectification, and deletion of your personal information, as well as the right to object to processing and request a restriction on how it is used. As long as Tratodi is not legally compelled to keep the Personal Information and does not need to keep it for its legitimate business needs, Tratodi will abide by erasure requests. If a request is frivolous, vexatious, endangers the privacy of others, is wildly impractical, or is not otherwise required by local law, Tratodi reserves the right to refuse to process it. Requests for access, modification, or deletion should be sent through email to legal@tratodi.com.
Your Rights
You have a number of rights regarding your personal information as a data subject. They include the following:
- To submit a “Subject Access Request” to Tratodi, asking the company to confirm whether it has any personal information about you and how it is being used and processed.
- To request that Tratodi correct any erroneous Personal Information it may have about you.
- To have Tratodi remove Personal Information which belongs to you if it is no longer required for Tratodi to continue to handle it, or if Tratodi has no lawful basis to store, process or retain it (however Tratodi does have rights to decline these requests in some cases);
- To protest Tratodi’s use of your personal data;
- To be informed of any automated decision-making and profiling involving your personal information and, as necessary, to receive meaningful information about the reasoning behind such processing, as well as the significance and the anticipated effects on you;
- To request Tratodi send you a copy of your personal data so you can transfer it to another company that offers comparable services.
- If you ever want to make use of any of these rights, please email Tratodi at legal@tratodi.com.
Third party websites
Links to and from the websites of Tratodi partner networks, advertisers, and affiliates may occasionally be found on the Tratodi website. Please be aware that each website you visit after clicking on one of these links has its own privacy rules, and Tratodi disclaims all duty or responsibility for them. Kindly review these policies before providing any Personal Information to these websites.
Third party analytics & services
Periodically, aggregated, anonymized data is sent to outside services to assist us in enhancing the website, service, and your online experience. Google Analytics, Facebook Advertising, Google Ads, Hubspot Analytics & CRM, HotJar, and Google Optimize are a few of the services available.
We might make analytics services available from other parties. These third parties might employ cookies, web beacons, and other technologies to gather data about how you use the service and other websites, such as your IP address, web browser, the pages you visit and how long you spend there, the links you click, and information about conversions.
We also make use of the social media buttons that websites like Facebook, Instagram, and LinkedIn. The usage of these services provided by third parties is totally up to you. While we do not provide these third parties access to your personal information, you might be asked to give it to them if you use the social buttons on our website. The collecting and processing of your personal data at that time is not our responsibility, and it is done in accordance with the privacy rules of those third parties.
Please be aware that the category of third parties mentioned above may reside elsewhere than Malaysia. We make an effort to make sure that these locations provide the same levels of protection and secrecy that the PDPA does.
If we determine that we need to share your personal information with any other third parties, we will email you first to get your permission. Please be aware that under certain conditions, the PDPA permits us to release your personal information without first getting your permission.
Does Tratodi use cookies and web beacons?
Cookies
In order to differentiate you from other website users and to enhance your overall experience, Tratodi does utilise cookies. Using “cookies” or comparable technologies, such as objects saved in the device’s local storage, certain information may be locally stored on your device when you visit the Website. A cookie is a little text file used to keep sparse data about the device’s user. They aid Tratodi in determining how its users interact with the website so that it can continue to be developed and enhanced.
Cookies accomplish this by saving data about your preferences on your device, including information about the device’s model, maker, screen resolution, capabilities, service provider, and geographic location information for the country and city. The following types of cookies are used by Tratodi:
Strictly necessary: The proper operation of the Tratodi Website and the provision of the services and goods you have requested are made possible by these cookies.
Performance & Functionality: Although not necessary for use, these cookies are used to improve the functioning and efficiency of the Tratodi website (for example, Tratodi uses cookies to remember your preferences on the Website). But, without these cookies, a few features might not work.
Analytical: These cookies gather data that is used by Tratodi to better understand how the website is used or to personalise it for you, either individually or in aggregate form. Tratodi specifically makes use of Google analytics cookies. Visit http://www.google.com/intl/en/policies/ for additional details on Google’s privacy practises. Google offers an opt-out plug-in for the majority of popular website browsers at http://tools.google.com/dlpage/gaoptout if you do not want to permit the usage of Google Analytics cookies at all.
You consent to the use of cookies in accordance with this Privacy Policy by using the Service.
Your cookie choices
You are free to accept or reject cookies and other similar technologies as you see fit. You can exercise this choice by refusing to accept the Terms of Service and this Privacy Policy, but keep in mind that doing so will prevent you from using the Service.
Visit the independent educational website www.allaboutcookies.org for further details on what cookies are and your rights to regulate them.
What About Privacy On Sites That Tratodi Links To?
With the exception of situations where Tratodi has reason to believe that doing so is necessary to identify, get in touch with, or otherwise take legal action against someone who may be causing harm or interfering with the rights or property of Tratodi, Tratodi customers, or others, Tratodi will not otherwise disclose the personal and account information of its customers.
If you provide Personal Information in publicly accessible areas of the website, such as the user forums or the testimonials section, Tratodi cannot be held liable for securing that information. To what extent you disclose this information on the Website is up to you.
The contents of any electronic mail or other communications that Tratodi saves or transmits for its clients will not be disclosed to other parties, unless for the reasons listed below. Tratodi will reveal such electronic customer correspondence in the following situations:
- it is required to offer the client with the requested service;
- It’s essential to safeguard Tratodi’s and its clients’ rightful interests;
- it must assist with any interception orders, warrants, or other legal processes that Tratodi judges to be lawful and enforceable in its sole discretion; and
- where the information was accidentally collected by Tratodi and appears to be related to the conduct of a crime, it must be given to a law enforcement agency.
Tratodi disclaims any purpose to censor, alter, or engage in continuing review or surveillance of any communications made by customers or third parties and kept on or transmitted through its services. However, Tratodi will examine, remove, or deny access to communications that might be harmful to Tratodi, its users, or outside parties. Actual or prospective violations of Tratodi policies are just one of the reasons the company may respond in this way.
Tratodi may divulge your Personal Information to another company in the event that it is bought by, merged with, or has a significant portion of its assets purchased by another firm. Tratodi shall notify you in this situation in accordance with the Conditions of Use’s notification clauses.
Your Personal Information may be disclosed by Tratodi to associated third parties that help Tratodi maintain, assess, improve, and provide the Website, the Services, and any other Tratodi goods and services. In order to offer, promote, or advertise Tratodi products and services to you, Tratodi may share your personal information with associated third parties (such Tratodi products and services may reference, incorporate or include third-party products and services). In this situation, Tratodi will take all necessary precautions to stop such associated third parties from utilising your Personal Information in any other way.
What if you have questions, comments or complaints about this Privacy Policy?
Please use the contact details provided in the Notifications section of the Tratodi Conditions of Use to direct any inquiries, suggestions, or grievances regarding this Privacy Policy. Every formal written complaint regarding this Privacy Policy that Tratodi receives is subjected to investigation and treatment as per company policy. If a dispute involving the transfer of personal data cannot be settled between a person and Tratodi, Tratodi will work with the proper regulatory agencies, including local data protection authorities, to address it.
The General Data Protection Regulation (GDPR) goes into effect on May 25, 2018. Visit https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ to learn more about your rights under this new legislation. Your Rights outlines the specifics of how you can exercise those rights. Although Tratodi has generally taken GDPR into account with our Privacy Policy, if you believe Tratodi has fallen short in any manner, contact Tratodi at legal@tratodi.com.
